93% of our customers are satisfied with their shopping experience on woweditions.com *
More than 9 out of 10 customers are satisfied with their shopping experience on dunod.com!
… and if you are among the 9% of unhappy visitors, contact us and let’s talk: we will do everything we can to find a solution 😉
On woweditions.com, we give a voice to every customer who purchases books or ebooks.
Your feedback is valuable to us and helps us continuously improve the quality and relevance of the services we offer you.
The latest customer satisfaction survey*—based on over 520 responses—gave us ratings above 9/10 in the following four categories:
✅ A shopping experience rated satisfactory by more than 93% of respondents
✅ A Customer Service team that is available and competent, praised by over 88% for effectively handling all inquiries
✅ A repurchase rate for books or ebooks on woweditions.com close to 93%
✅ A recommendation rate for our website of nearly 92%
Our Customer Service is at your disposal:
🕘 Monday to Thursday: 9:00 AM – 12:30 PM and 2:00 PM – 5:30 PM
🕘 Friday: 9:00 AM – 12:30 PM and 2:00 PM – 5:00 PM
📞 Contact us:
Our priority: Your satisfaction.
*Woweditions Barometer 2024 – Results from our customer satisfaction survey, based on 520 responses as of 2/08/2024.